Per-client sandbox isolation
Each client runs in its own secure workspace. Private files are read-write. Shared resources are read-only. Nothing crosses the boundary without explicit permission.
Sandboxes mount three layers: a private workspace for client-specific data, a shared layer for approved integrations, and a public layer for reusable skill definitions. File-system boundaries enforce access controls at the OS level.
File-first business context
Your business knowledge lives in structured files — SOPs, pricing rules, escalation policies — indexed for fast retrieval. Agents read context before acting, not after.
Files are ingested, chunked, and indexed on write. When an agent needs context, it queries the index rather than scanning documents. This makes retrieval deterministic and auditable.
Reusable skill library
Skills are tested, versioned playbooks that agents execute. Public skills cover common workflows. Industry packs add sector logic. Custom overrides let you tailor behaviour.
Each skill defines inputs, outputs, tool calls, and success criteria. Skills are composed into workflows. When a custom override exists, it takes priority over the public version.
Eval-driven reliability
Every skill runs through automated evaluations before deployment. If a change breaks expected behaviour, it does not ship.
Evals compare agent outputs against golden datasets. Regressions are flagged automatically. New skills must pass evaluation suites before they enter the production skill library.
Durable workflow engine
Workflows survive restarts, retries, and failures. Long-running processes checkpoint progress and resume where they left off.
The engine persists workflow state to durable storage. Each step is idempotent. If a step fails, the engine retries with backoff. Human approvals pause the workflow until sign-off.
Full observability stack
Every agent action, decision, and tool call is logged. Dashboards surface cost, latency, error rates, and business outcomes per workflow.
Structured logs feed into a monitoring pipeline. Alerts fire on anomalies. Audit trails are exportable for compliance. You see exactly what happened, when, and why.
Per-client sandbox isolation
Each client gets a private workspace with three mount layers. Data boundaries are enforced at the OS level.
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